Shipping Policy
Nature Phoenix Skin Care by Master FaXiang Hou
At Nature Phoenix Skin Care, we take great care in packaging and shipping our handcrafted products to ensure they arrive safely and promptly. Please review our shipping policy below for details on processing, shipping methods, and delivery.
Processing Time
• Orders are processed within 3-5 business days after purchase.
• We do not process orders on weekends or holidays.
• Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Methods & Delivery
• Nature Phoenix Facial Serum orders are shipped via USPS Priority Mail, pending order size and weight.
• Books may be shipped via Media Mail to provide cost-effective shipping.
• Delivery times vary based on location but typically range from 2-5 business days after processing.
International Shipping
• At this time, we do not offer international shipping.
Order Tracking
• A tracking number will be provided via email once your order ships.
• Please allow up to 24 hours for tracking updates to appear.
Lost or Delayed Packages
• If your package is delayed or missing, check the tracking information first.
• If your package is marked as “delivered” but is not received, check with neighbors or your local post office.
• For further assistance, contact us at Naturephoenixskincare@gmail.com within 7 days of the expected delivery date.
Damaged or Incorrect Orders
• If you receive a damaged or incorrect item, please email us at naturephoenixskincare@gmail.com within 48 hours of delivery. Include your order number and photos of the item(s).
• We will gladly replace damaged items or correct errors at no additional cost.
Returns & Exchanges
• Due to the handcrafted nature of our products, we do not accept returns.
• If you experience an issue with your order, please contact us, and we will work to resolve it.
For any questions or concerns, reach out to us at: Naturephoenixskincare@gmail.com.
Thank you for choosing Nature Phoenix Skin Care by Master FaXiang Hou!